Terms and Conditions of Online Store Purchases
These Terms and Conditions apply to the online store of the website longboardszone.com by the company Longboards Zone ltd based in Limassol, Cyprus, street Katerinas Gogou 3, with VAT number 10410500R and registration number HE410500, e-mail address firstname.lastname@example.org and telephone number 00357 97836378, 00357 97836391 (hereinafter the "COMPANY"). The COMPANY is the distance seller towards the consumer as defined by the relevant legislation.
Any visitor who enters and trades or uses the services of the online store (hereinafter referred to as "User" or "Customer" depending on whether limited to visiting the online store or placing an order for the sale of products or services) is considered to consent and unconditionally accept the following terms set forth herein, without exception. If a User does not agree with these terms, then he must at his own responsibility refrain from visiting or using the online store, as well as from any transaction or use of its services.
2. Order. Submission and Acceptance
2.1. Submitting an online order - Proposal for the purchase of goods
The order of products and / or services is submitted through the completion and sending of the special Order Form within the online store "Purchase". Before placing the order (checkout), the Customer receives the terms related to the sale of products he wishes to acquire and then selects the activation of a relevant icon (indication) "I have read and I accept the Terms of Purchase". With this marking, the Customer explicitly and unreservedly declares that prior to submitting his order, he acknowledged in a clear and understood way the following information:
i. The main features of the products and / or services ordered, as described on the online store. The COMPANY has no responsibility in case the Customer fails to be adequately informed of the above.
ii. The identity, address, telephone number, fax number and e-mail address of the COMPANY as well as those of the supplier of the ordered products and / or services.
iii. The total price of the products and / or services of the order, including VAT, any other fees and all additional charges for shipping, delivery or mail as well as any other costs. When these charges cannot be reasonably calculated in advance, the fact that such additional charges may be required becomes known to the Customer in the text of the order (order form) and the Customer is responsible for being informed before placing the order. Additional charges or other costs that were not disclosed to the Customer prior to the submission of the order or in case they could not be calculated during the order and not notified to the Customer by telephone prior to confirmation of receipt of the order, are not borne by the Customer without his prior explicit consent. In particular, the listed prices of products and / or services as set out in the online store show the final prices (including the corresponding VAT). The above listed final prices of each product and / or service in the online store do not include shipping costs, which are calculated at a later stage of the order process based on the choice of shipping method.
iv. The method of payment, delivery, execution, but also the time period within which the COMPANY undertakes to deliver the goods or to provide the services.
v. Any restrictions on the delivery and means of payment.
vi. The conditions, exceptions, deadline and the procedures for exercising the right of withdrawal as well as the obligation of charging the Customer with the direct cost of returning the products to the COMPANY, in such case.
vii. When no right of withdrawal is provided under the Law, the information that the Customer will not have the right of withdrawal or, as the case may be, the circumstances in which the Customer loses the right of withdrawal.
viii. The existence of liability of the COMPANY for defects and lack of agreed product properties according to Law 7 (I) / 2000.
ix. Where applicable, the existence and terms of Customer after-sale support and assistance services and commercial guarantees.
x. The duration of the agreement, where applicable, or, if the agreement is for an indefinite period or with automatic extension, the conditions for the termination of the agreement.
xi. Where applicable, the minimum duration of the Customer's obligations under the agreement.
xii. Where applicable, the existence and conditions of depositing money or other financial guarantees (e.g. advance payment in case of pre-order, etc.) to be paid or provided by the Customer, whenever the COMPANY so requests.
xiii. Where applicable, the ability of recourse to a dispute resolution mechanism which the COMPANY is associated with, as well as the ways to access the same.
xiv. The obligation to pay upon submission of the order.
Sending of the order to the COMPANY is a statement of acceptance and consent of all the charges described in the order. If there is no information or consent, the Customer is entitled to a refund of this payment.
2.2. Confirmation of receipt of electronic order - Preparation of sale
The order is not binding on the COMPANY before the Customer receives the confirmation of acceptance of the order, as described below.
The order is considered as having been received by the COMPANY the moment the Customer receives a relevant update of the order status with the indication " Order Registration Confirmation". Order status updates appear on the User's screen and are e-mailed to the e-mail address entered by the User / Customer. The status of the order is continuously updated as and when changes occur during the management of the order. The Customer must check the "Order Registration Confirmation" and immediately inform the COMPANY (no later than 2 hours from the time of receipt of the electronic notice marked “Order Registration") in writing of any error. Otherwise the information referred to in “Order Registration Confirmation” will be applied in the Purchase Agreement.
During the processing of each registered order, the stock availability of the products of the order is confirmed. In case that availability or delivery time differs from that indicated on the product page, the Customer will receive a relevant notice. In particular, the COMPANY and in case it ascertains the availability of the product and the absence of any errors in the online store in relation to the pricing or price of the products, their characteristics, etc., shall confirm by e-mail the acceptance of the order.
The above e-mail will explicitly confirm the content of the order, the total price, and the estimated delivery time. The order is considered binding and the purchase is considered to have been established and creating claims between the parties (Customer - COMPANY) only upon sending and receiving of the above e-mail with the indication "Your order has been sent".
The COMPANY notifies the Customer each time of the estimated delivery time of the ordered product, depending on the circumstances. In any case, the COMPANY undertakes to deliver the ordered product within thirty (30) days from the confirmation of receipt of the order. However, the COMPANY reserves the right to inform the Customer in case of superseding reasons that make the product unavailable or of the possible (new) delivery time if there are reasons for delay in delivery. In this case, if it is deemed that this delay makes the transaction unprofitable for the Customer, the Customer is entitled to unilaterally cancel the order with a written statement (by e-mail [e-mail]). If the order is canceled and thus the purchase agreement is terminated, the COMPANY must return, without undue delay, all the money paid to it by the Customer.
3. Delivery Time
The delivery time of products and services is determined in the order, depending on availability, is confirmed upon order acceptance by the COMPANY, and is at a maximum of thirty (30) days from the time of preparation of the purchase, unless there is a different special agreement of the parties, confirmed in writing by e-mail.
Force majeure: The COMPANY is not responsible for delays in the execution and delivery of the order in cases that can not be attributed to its own fault or due to force majeure and therefore the COMPANY is entitled to an extension of execution time. Examples include strikes, terrorist acts, war, supplier / transportation / production issues, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last more than two (2) months, the purchase agreement can be terminated by any of the parties with no compensation. If the Customer deems that he no longer has an interest in the execution of the order, he is entitled to terminate the purchase agreement and the COMPANY is obliged to return the price as well as any other amount paid under the purchase agreement.
4. Right of withdrawal from distance agreements (purchases outside the commercial store e.g. purchases via internet, e-mail, telephone, etc.)
The Customer can easily return the products bought from the online store due to a change of mind, within 15 days of receiving them. The Customer is responsible for any reduction in the value of the products only as a result of the handling of the products.
The Customer can deliver the products directly or send them at his own expense tο the address: KATERINAS GOGOU 3 FLAT 201 4105 CYPRUS. In any case, for online orders the Customer may contact the Customer Service department of the COMPANY prior to the return of the products,either by phone 00357 97836378, 00357 97836391 or by sending an e-mail to: email@example.com. In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, under the following terms and conditions:
(a) Within fifteen (15) calendar days from the date of conclusion from the delivery (in the case of products) and in the case of several goods ordered by the Customer within one order and delivered separately, from the time of receipt of the last, the Customer is entitled to withdraw from the purchase(hereinafter "withdrawal").
(b) When such withdrawal is made, the Customer must return the product in the exact excellent condition in which it was received. In particular, the returned product must not have been used, be in excellent condition ("like new"), just as before its sale, in its full original packaging (box, nylon, foam, etc.) which should not have any tears or damage / alterations and with all the contents of the original packaging (instruction manuals, specifications and warranties, connection cables, installation software, etc.). In addition, in order for the product to be returned, the original purchase certificate(retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are printed thereon.
(c) The return of the item is accepted, only if the Customer has previously paid any amount charged to the COMPANY for the shipment of the product to him and the shipping costs for its return.
5. Provisions in accordance with the Law - “Certain Aspects of the Sale of Consumer Goods and Associated Guarantees Law (L. 7(I)/2000)”
5.1 Legal Guarantee
When the Customer purchases products, either in a store or online, he is entitled, according to Cypriot and EU legislation, to a minimum two-year warranty. The manufacturer or the COMPANY is responsible for any damage or defect of the product within the two-year warranty and without any repair costs (materials, labor, etc.) to the Customer.
If a product purchased by the Customer within the EU proves to be defective, or does not correspond to the description / features, or does not meet the specifications of advertising, or does not have the quality and performance that products of this type usually have, then the Customer is entitled to:
· Product repair;
· Product replacement;
· Price reduction;
· Cancellation of the agreement and full refund.
When a default is found in the product within 6 months from the date of delivery, the product is considered defective at the time of delivery and the Customer must inform the COMPANY. After the 6 month period, the Customer has the responsibility to prove to the COMPANY that the product was defective upon receipt.
Used products purchased from the COMPANY are also covered by a two-year warranty, unless the COMPANY and the Customer agree on a warranty of less than two years, but not less than one year.
Warranty Limitation: This warranty does not apply to physical damage. It also does not apply if:
· the defect was caused because the product has been subjected to use contrary to the instructions of the manufacturer, harsh use, exposure to moisture or extreme thermal or environmental conditions or abrupt changes in these conditions, corrosion, oxidation, unauthorized changes or connections, unauthorized opening or repair, repair using unauthorized spare parts, misuse, improper installation, accident, natural phenomena, food or liquid spillage, influence from chemicals or other actions beyond the reasonable control of the COMPANY (including indicative defects, such as batteries, which by their very nature have a limited lifespan) unless the defect was caused directly by defects in materials, designs or human labor;
· the product serial number has been withdrawn, erased, tampered with, altered or illegible;
· the defect was caused by a faulty network operation;
· the defect was caused by the fact that the product was used or associated with a component that does not fit the technical characteristics of the device;
· the product software needs to be upgraded due to network configuration changes or changes to the product software by an unauthorized person;
· the fault is due to a file or program, which was placed in the internal or external memory of the device;
· the product has not been inspected by the COMPANY’s technical department to detect and confirm the defect of the device.
In order for this limited warranty to be valid, the Customer must present the original invoice of purchase of the product and deliver the product to the COMPANY. Liability for Personal Data: The COMPANY does not bear any responsibility for any, total or partial loss of personal data during the repair of the device. Only the legal user of the product has the sole responsibility for the safekeeping of personal data found in an electronic device. The COMPANY also bears no responsibility for the partial or total loss of data, caused by a defect of the electronic device, whether due to a manufacturing error (when under warranty), or a User’s error (when out of warranty).
In case the Customer does not pick-up within three (3) months the items he has submitted for repair, then the COMPANY does not bear any responsibility for their safekeeping.
5.2. Commercial Warranty (Manufacturer's Warranty)
The products of the COMPANY are covered by a guarantee either by the company itself or by the official representative in Cyprus, or by the official representative within the territory of the European Union.
6. Final Provisions
Agreements through the online store are governed by European and Cypriot law, in particular by legislation governing matters relating to e-commerce, distance selling and consumer protection. Similarly, the e-shop has been created and is controlled by the COMPANY in Cyprus and the Cypriot Legislation will guide the use of the e-shop and its interpretation. If the User chooses to access the online store from another country, he has the responsibility to follow the Laws of that country.
Any dispute that arises in relation to the contractual relationship between the COMPANY and the Customer, shall be resolved by the competent Courts of Cyprus. For the out-of-court settlement of the dispute, the Customer can address the competent bodies for out-of-court settlement of consumer disputes, such as e.g. the following body:
Cyprus Consumers Association
8 Acropolis Avenue,
P.C. 24874, 1304 Nicosia
Telephone: +357 700 00 700, +357 22 516 112
Fax: +357 22 516 118
It is emphasized that the protection reserved by the provisions of the law on distance agreements, as well as the present terms, applies only to transactions with natural persons, who trade for reasons that do not fall within their commercial, craft, business or free professional activity.
If any part of the purchase agreement in accordance with these terms proves void or unenforceable by a court judgement, the remaining agreement will continue to be valid. The COMPANY may enter into an agreement for the assignment of its obligations to an appropriate third party. Otherwise, the Customer will not be entitled to assign or transfer his rights or obligations.
All notifications must be made in writing (by hand, e-mail, fax or letter by first class mail, which shall be considered as delivered 48 hours after posting).